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Frequently Asked Questions

Your Ultimate Guide to Pool Building, Answering Common Questions

What information do I need to start the process of designing a new pool?

You will need to provide our design consultant with a survey of the property of where you plan to build your new pool. Other helpful information would be pictures or design ideas and any features you are wanting to include.

For example: Sun Shelf, Waterfall, special lighting, etc.

What criteria should I use when choosing a pool builder?

  • The best source of information would be the people who have used the builder for their own pool.
  • If at all possible, visit pools built by the builder and see first-hand how the pool was designed, constructed, and maintained.
  • Check into how long the builder has been around and in business. Also ask family, friends and co-workers.
  • Look for a company that has been well established in your community.

Does my pool come with a warranty?

Yes, all Epic Pools come with a warranty.

The structural warranty means that we will guarantee that the gunite structure will hold water. The structural warranty is not transferable and only good for the original pool buyer. Our Pebble finish comes with a limited lifetime warranty.

Our pool equipment comes with a 3-year warranty.

What determines the price of a pool?

Every single house and property are different, so it’s hard to compare pricing.

When comparing pool costs and companies make sure you consider the following elements:

  • How long have they been in business?
  • How long does it take them to build a pool?
  • Do they call you back?
  • Are they Honest & upfront with you?
  • Reliability of the company?
  • Quality of the building materials/equipment?
  • Custom designing?
  • Craftsmanship/Durability of the pool and its aesthetics?
  • Warranty?
  • Ease of maintenance?
  • Customer satisfaction and service?
  • Do they care about you or just your money?
  • Are they Knowledgeable?
  • Do they have an office, showroom, pictures and visuals?

Epic Pools in the Words of Our Clients

Real Stories, Real Satisfaction

From start to finish (and even after), I have been impressed by Epic Pools. Communication is huge for my husband and me! Conner was great, patient when I changed my mind several times, took months to move forward and he never stopped trying to make my vision come to life. As a result I have my dream pool! The process was seamless and even better, they finished 2 weeks ahead of already fast schedule!! My family and I are so grateful for such a great experience and so thankful my research continued to lead me back to Epic & Conner! Wouldn’t change a thing! Looking forward to making memories for many years to come!

Erin Hoekstra

We are so glad we used Epic Pools. We appreciated the communication through out the entire process. We were updated every week as to what to expect. The job site was kept clean during the build. Everyone from Paul to Tracy were very professional. If we had any questions, they were answered in a timely manner. We met in February and were swimming by the 4th of July. We highly recommend Epic Pools!

Nick Andrew

Can’t say enough about Epic, they were amazing to work with. From the initial consultation with Doug Souers, through the entire build process with Nick, to the final pool school with George and Aron, everything was great. The pricing was fair and I loved the level of communication from the office and Nick as we progressed through the process. When you think of building a pool you probably don’t think about the process being fun, however Epic made it fun! I would highly recommend contacting Doug at Epic to anyone in the market for a pool.

Jessica Farrar

If you are interested in having a pool put in and creating your own backyard oasis, look no further than Epic Pools in St. John’s county. From design to installation, this family owned business offers unmatched designs, in a very systematic, low key, friendly approach. Throughout the entire build, there was a high level of weekly communication and someone was always available to answer our questions in a timely fashion. They always stayed true to their timelines throughout each phase and had our family swimming in no time! High quality work and offerings at very reasonable prices! We couldn’t be more pleased with our final product!

Aaron Walker

Our experience with Epic Pools was amazing! Very clear on the each of the steps needed to complete the pool and very responsive to all our questions. They also finished the pool almost 3 weeks in advance of the time they initially told us it was to be completed! Very happy with everything, can’t wait for summer! We also had our pavers extended with them and they were done very quickly. Thank you!

Ana Feria

The first thing we noticed missing from our new home was a pool. I've heard horror stories about how awful the process can be and was nervous making this commitment. I chose Epic on a recommendation and it was such the right decision. Connor and his team were so communicative, professional and looking to ensure our total satisfaction. It's been 8 months now and we're just as pleased as the day it was finished. They were very competitive on pricing, but I would have honestly paid more for the fine job they did. Highly recommend them above all others in the area.

Greg Sting

We used Epic Pools to design and build our inground gunite pool. Despite the inventory challenges faced by pool companies today, Epic completed the job with minimal delays and excellent workmanship. We are very pleased with the end product, as well as their responsiveness and communication throughout the process. I highly recommend this local business to anyone in the search for a reputable pool company.

Laura Kaiser

Our experience with Epic Pools was amazing. The whole Epic Pool staff was great but Paul really made the experience a memorable one. Paul helped us design the pool and routinely checked in to see if we had any questions throughout the whole build. Epic was very competitively priced and they finished way ahead of schedule. Overall, we were very impressed with the whole process especially the communication. Tracy allways sent us weekly emails letting us know what to expect next and to see if we had any questions.

Adam Bollenback

Have used Epic Pools for a new pool build, equipment replacement and ancillary equipment purchases. I can absolutely recommend them in all areas. I have found them to be professional, value conscious, honest and would not use another company. Conner and Stan in particular are who I would recommend to anyone looking to either build or refurbish an existing pool.

You will not be disappointed with this company

Linda Smith

Connor with Epic pools built, designed & delivered our pool successfully and on time. We also used them a year later to put a Pool heat pump. We leaned on him to get it done it a short period of time. His team went above and beyond to make sure that heater was in for us. The customer service is outstanding and he has great trust worthy team around him. I would highly recommend Epic pools to anyone and I will come back to them in the future if needed.

Brian Griggs

Contact Epic Pools Today: Your Oasis Awaits

Whether you're envisioning a new pool, a stunning remodel, or seamless maintenance services, Epic Pools is here to bring your aquatic dreams to life. Contact us today through the provided details, and let's start creating the pool experience you've always dreamed of. Your oasis awaits so dive in with Epic Pools!